Resources
Glossary
The words of business software and AI at work, explained in a few lines and linked to how they work in YVY.
A
AI agent
An AI agent is software built on an artificial intelligence model that carries out a multi-step task on its own: it reads the context, decides what to do, uses tools and checks the result.
C
CRM
CRM (Customer Relationship Management) is the system that follows your relationships with clients and prospects: records, contacts, opportunities, quotes, sales activities.
D
Daybook
The daybook is the record in which a company notes its money movements in date order: receipts, payments, withdrawals, deposits, on cash and on bank accounts.
Double-entry bookkeeping
Double-entry bookkeeping is the accounting method in which every business transaction is posted to at least two accounts, one as a debit and one as a credit, for the same amount.
E
ERP
ERP (Enterprise Resource Planning) is business software that keeps a company's processes in a single system: sales, purchasing, production or projects, inventory, accounting, people.
J
Job order
A job order, or simply a job, is an engagement received from a client, with an agreed value, work to be done, and its own costs and revenue.
M
MCP (Model Context Protocol)
MCP, the Model Context Protocol, is an open standard that lets an artificial intelligence application use the data and actions of another piece of software through an MCP server.
P
Project margin
A job's margin is the difference between the value sold and the direct costs incurred to deliver it: people's hours at their hourly cost, external collaborators, suppliers.
R
Recipient code (codice destinatario)
The recipient code (codice destinatario) is the code that tells the SDI, Italy's e-invoicing exchange system, which channel to deliver an electronic invoice to.
Recurring fee
A recurring fee is the amount a client pays at regular intervals, every month, quarter or year, for an ongoing service: hosting, maintenance, social media management, licences, support.
S
SDI (Sistema di Interscambio)
The SDI, Sistema di Interscambio (Exchange System), is the IT system run by the Agenzia delle Entrate, the Italian Revenue Agency, that receives electronic invoices in the FatturaPA XML format, Italy's e-invoice standard, checks that they are correct and delivers them to the recipient, whether a public administration or a private party (FatturaPA).
SLA
An SLA, Service Level Agreement, is the agreement on service levels: the commitment, made to a client, on how long it takes to respond to a request and to resolve it.